have continually increased the level of quality expected in the industry. They achieved this in two ways. First by working closely with their customers to understand their specific needs. Secondly, by combining the expertise found in the above listed companies, to research and trial test better ways to produce their products and meet the customer’s requirements. Working closely with their customers has another benefit; Comesa’s relationship with the top steel mills (who are both customers and suppliers) has allowed them to source better raw materials, quicker and at a lower cost.